RETURN & REFUND POLICY
30-DAY RETURN POLICY
We offer a 30-day voluntary return policy, allowing customers to request a return within 30 days from the date they receive their item.
This policy is offered in addition to your statutory rights and does not affect any legal rights you may have.
EU & UK CUSTOMERS – RIGHT OF WITHDRAWAL
If you are located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
After notifying us, you have an additional 14 days to return the goods.
If you exercise this right:
You will receive a refund of the product price
Standard delivery costs (the least expensive shipping option offered) will be refunded
Return shipping costs are the responsibility of the customer
Refunds will be processed within 14 days after we receive the returned goods or valid proof of return
Customers are liable for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.
ORDER CANCELLATION
Orders may be cancelled before shipment.
Once an order has been dispatched, it must be returned in accordance with this policy.
RETURN CONDITIONS
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging where applicable
- Items may be inspected to the extent necessary to determine their nature, characteristics, and functioning
- Proof of purchase is required
- Customized or personalized items are non-returnable unless defective or faulty
If your order arrives damaged, defective, or incorrect, we kindly ask that you contact us within 3 days of delivery with:
- Your order number
- Clear photos of the item
- A short video clearly showing the issue, including the product and packaging
This reporting timeframe helps us investigate and resolve issues more efficiently and does not affect your statutory rights under applicable law.
RETURN PROCESS
To initiate a return, please contact us at: support@selzano.com
Please include:
- Your order number
- Reason for return
Once your request is approved, we will provide return instructions.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
RETURN SHIPPING COSTS
EU & UK (change-of-mind returns):
- Customers are responsible for return shipping costs and any customs duties, import taxes, or fees associated with returning the item.
- Defective, damaged, or incorrect items:
We cover return shipping costs and any applicable return-related customs or import fees after verification.
- Other regions (including US):
Customers are responsible for return shipping costs and any customs duties, import taxes, or fees unless the item is defective or incorrect.
We are not responsible for customs delays or fees incurred during the return process.
CUSTOMER-INITIATED RETURNS (NON-DEFECTIVE PRODUCTS)
If a return is requested for reasons not related to product defects, damage, or shipping errors, including but not limited to:
* Ordering the wrong item;
* Ordering the wrong size, wattage, voltage, or specification;
* No longer needing the product;
* Change of mind;
* Personal preference;
* Installation incompatibility or project changes;
the customer shall be responsible for all return-related expenses.
The refund amount will be reduced by all costs incurred by SELZANO, including:
* Payment processing fees (5% of the order value);
* Original shipping charges;
* Return shipping charges;
* Customs duties, import taxes, brokerage fees, and customs clearance charges;
* Any other non-refundable costs associated with processing and delivering the order.
Refunds will be issued only after the returned products have been received and inspected.
Products must be returned unused, uninstalled, and in their original packaging. Returns that show signs of installation, use, damage, or missing packaging may be refused or subject to additional deductions.
The final refund amount will be based on the actual costs incurred by SELZANO.
REFUNDS
Once we receive your returned item (or valid proof of return), we will process your refund within 14 days.
Refunds will be issued to your original payment method.
No additional fees will be charged for processing refunds.
DELIVERY ISSUES
If your order has not arrived within 20 days after dispatch, please contact us.
We will investigate and provide a suitable solution, including replacement or refund where appropriate.
LOST OR DAMAGED ITEMS
If tracking shows your order as "Delivered" but you have not received it, please contact us within 30 days.
We may ask you to confirm with neighbors or household members, check for a safe-drop location, or provide a written confirmation that the item was not received. Please note that the longer you wait to report an issue, the more difficult it becomes for us and the carrier to investigate and resolve it. This timeframe is intended to help us assist you as effectively as possible.
CONTACT
If you have any questions, please contact us:
Email: support@selzano.com
Text: +1 720 507-8476
Company Address:
1942 Broadway St. STE 314C
Boulder, CO 80302
United States